Our Policies

Our Commitment

We are committed to protecting the privacy of all our users. We treat the information you provide as private and confidential and use it only to deliver requested services, operate our website and communicate with you where permitted.

Information We Collect

Information you voluntarily provide

When you make a booking, subscribe to our newsletter, contact our service team, email us or otherwise communicate with us, you may provide information such as your name, physical address, email address, IP address, phone number, payment details, gender, location, purchase history and other demographic information.

We collect, use and retain only the information reasonably necessary for legitimate business purposes, including processing bookings and enquiries, providing requested services and sending marketing material where you have consented to receive it.

Information collected automatically

When you browse our website or make a purchase, we may automatically collect information through cookies and similar technologies. This may include your device type, browser, IP address, how you arrived at the website and how you interact with it. We may use this information to monitor and improve website performance, understand usage and provide relevant advertising.

Information We Share

We may share personal information only where necessary with:

• Payment processors that securely handle card or online transactions.
• Website and data-hosting service providers.
• Email providers that send booking communications and, where you have opted in, newsletters.
• Advertising, analytics and search providers that help us understand and improve our website and marketing.
• Business partners, suppliers and subcontractors involved in fulfilling our agreements.
• Legal or regulatory authorities where disclosure is authorized or required by law, or necessary to protect Himalaya Yoga, our employees or our users.
• Parties involved in a merger, financing, acquisition or sale of business assets.

We may also share aggregated or anonymized information that does not directly identify you.

How We Protect Your Data

We use reasonable administrative, technical and organizational safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Sensitive payment information is encrypted using Secure Socket Layer (SSL) technology and transactions are processed by payment providers rather than stored on our servers.

If a security breach results in unauthorized access that significantly affects you, we will notify you as soon as reasonably possible and explain the actions taken in response where required.

Access, Correction and Deletion

To request access to, correction of or deletion of personal information held by us, email enquiries@himalayayoga.de. We aim to respond to access requests within 30 days. You can stop receiving newsletters at any time by using the unsubscribe link included in each message.

We retain personal information only for as long as necessary to provide services, fulfil agreements, resolve issues and meet legal, accounting or compliance obligations. These obligations may prevent us from deleting some historical records immediately.

Third-Party Websites and Social Media

Information you submit through a social media platform is subject to that platform’s privacy practices. Our website may also link to third-party websites whose privacy practices differ from ours. We recommend reviewing the privacy policy of every external website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes take effect when the revised policy is published on this page. Please review it periodically to stay informed.

Programs Covered

These policies apply to Himalaya Yoga classes, retreats and Yoga Teacher Training programs, including the 100-hour, 200-hour, 300-hour and 500-hour courses. Please read them carefully before making a booking.

Enquiries, Bookings and Payments

1. Enquiries

All enquiries must be registered by email at enquiries@himalayayoga.de. Please include your full name, country and city of residence, preferred program, preferred dates and accommodation type. We may issue an enquiry reference number, which should be quoted in future correspondence.

2. Booking guarantee

• Classes must be guaranteed by payment of 100% of the booking value no later than 30 minutes before the class begins.
• Yoga trainings and retreats require an advance payment of 25% of the total booking value within 48 hours of the enquiry. The remaining 75% is payable on arrival.
• An enquiry may be released automatically when payment is not received within the applicable period.

3. Payment methods

• Payment may be made through a secure online payment gateway or by bank transfer.
• A booking paid by bank transfer is confirmed only after the transfer has been received and verified.

Student Code of Conduct

To maintain a safe, disciplined and harmonious learning environment, all enrolled students agree to the following:

Prohibited substances and practices

• Smoking, alcohol and non-vegetarian food, including eggs, are prohibited on school premises.
• Mobile phone use is restricted in yoga halls, meditation halls and group-activity venues.

Food and meals

If you plan to fast or eat elsewhere, please notify the kitchen manager in advance to help minimize food waste.

Discipline and respect

Students must behave respectfully toward teachers, staff and peers and follow school rules and reasonable instructions.

Punctuality

Students are expected to arrive on time. Late arrivals may not be admitted to a session already in progress.

School property

Books, maps and other borrowed items must be handled carefully and returned promptly.

Accommodation

School accommodation is for enrolled students only. Visitors, including friends and family members, may not stay in student accommodation.

Attendance

Full participation in all scheduled classes and activities is compulsory unless an absence has been approved by the school.

Deposit Policy

Cancellation and Refund Timeline

We understand that unexpected circumstances arise. Refund eligibility depends on when written notice of cancellation is received in relation to the program start date.

Refund Conditions

• The 25% advance deposit for yoga trainings and retreats is treated as the cancellation charge and is not refunded.
• Any approved refund is reduced by applicable card, bank, PayPal or payment-provider service charges.
• Refunds are returned, where reasonably possible, through the original payment method.
• A request must include the student’s full name, program, start date and enquiry or booking reference number.

To cancel a booking, send written notice to enquiries@himalayayoga.de. The date we receive the email determines the applicable cancellation period.